Published: 2020-06-05 15:21:43
Company: Atlas Copco Services s.r.o.
Type: Práce na plný úvazek
Are looking for a job that can give you lots of different options to try out?
Would you like to use your French and Spanish on a daily basis?
Do you consider yourself as a customer focused person with ability to handle multiple tasks?
What will you do?
* you will be the central point of contact for one of Atlas Copco brands – Edwards’ customers (France, Spain)
* promptly respond to telephone, e-mail, fax, and mail inquiries from external and internal customers
* take ownership of customer issues and interface with technical support, logistics, product managers, and field sales teams, field service teams, service operations, operations etc. to generate solutions in a timely fashion
* handle communication based on the set rules for customer interaction (warm handover, use of templates, greetings etc.)
* manage CRM (Customer relationship management tool) activities daily, record and handle complaints, opportunities etc. according to set process
* «Orderbookmanagement» – you will manage and monitor all types of orders, delivery dates and holds and escalate where appropriate and manage warranty claims from customers
* plan, monitor and invoice Field Service orders where required
* create and maintain service contracts in SAP where required
* provide information on price, availability and other product related details based on Edwards‘ catalogue, service portfolio, system (SAP/CRM) and other sources available
Who are we looking for?
* You are fluent in French and very good Spanish
* Good level of English is a must as well
* Energetic but patient in solving problems
* Great communicator, team player
* Able to work under stress and multitask
* previous experience with customer services is nice to have
* SAP knowledge is an advantage
What can we offer you?
* Working hours shortened to 37,5 hours a week
* 5 weeks of holiday and 3 sick days
* An annual financial bonus and salary increase for all once a year
* Meal vouchers, contribution in pension fund up to 2 000 CZK, language courses, MultiSport card or FlexiPass vouchers
* Modern offices, perfect view of the whole city, a big terrace in 20th floor and relax zone where we practice joga
* A place where friendly culture is not a cliché, we arrange regular teambuilding events, movie quiz etc.…