Published: 2021-04-29 08:32:01
Company: Envista Holdings Corporation
Type: Práce na plný úvazek
Would you like to be part of our group? Join us!
We are looking for Customer Care Representative Back Office with Iberian languages for Nobel Biocare brand.
Asking for main responsibilities?
This role will not be connected to telephone lines, but in order to resolve certain activities, it will be necessary to contact the customer and ask for details (for example, to resolve a complaint, etc.).
* Ensuring error-free and punctual order entry
* Prompt and customer-friendly processing of all complaints and product returns
* Invoice rewrites and corrections (credit notes and debit notes)
* Master data follow up (Customer, discounts, pricing, campaigns)
* Creation of statistics
* Management of customer contracts and consignment stock
* Backoffice management of software licenses
* Backup for front office when team shortage
* Overall back office team support
* Backup for front office only exceptionally if necessary
What are our requirements?
* Active knowledge of Spanish or Portuguese (native speaker an advantage, but not a must)
* Diligence and reliability, attention to detail
* Enthusiasm for solving minor problems, searching for causes and setting up processes
* Orientation to individual work, sense of prioritization
* Knowledge of SAP and more advanced knowledge of Excel is an advantage
Sounds appealing? Happy to get in touch with you.…