Published: 2022-09-08 14:43:03
Company: Envista Holdings Corporation
Type: Práce na plný úvazek
We are looking for Customer Service Representative to our Customer Service team in Prague. The team consists of professionals supporting our imaging business customers and working together with sales teams across regions. Customer Service Representative is a key element in all administrative processes of the Customer Service Department in order to provide the best customer experience and to ensure that our company is a reliable, professional and responsible partner for all its customers.
Essential duties and responsibilities:
* Order handling of Imaging devices and spare parts.
* Pre-handling of orders, verification of prices, discounts and product configurations.
* Entering sales and purchase orders and creating device configurations in ERP.
* Confirmation of delivery times for the customer and monitoring of delivery times.
* Handling of phone calls at Customer Service call center.
* Collaboration in the credit block and credit processes with customers and Finance Department.
* Collaboration in the maintenance of customer sales area agreements in ERP system.
* Collaboration in the item data maintenance process.
* Previous experience in customer service is desired
* Firm customer orientation, both in support and service
* Strong detail-orientation and teamwork ability
* Advanced or proficiency in English and Spanish language
* Knowledge as a user in CRM system is considered an advantage
* Microsoft Office advanced user, mainly power point and excel
You can look forward to these benefits:
* Contribution to wellness and leisure activities
* Extra 5 days of vacation
* 4 paid sick days
* Individual retirement plan and life insurance possibility
* Meal vouchers
* Language courses
* Employee Assistance Program
* Home office possibility
* Company discounts
* Service awards
* Attractive work environment in Prague 8 – Libeň…