Published: 2023-01-19 13:59:20
Company: NAKUKOP LTD, odštěpný závod
Type: Práce na plný úvazek
Mancala gaming is an online slot game provider that offers an inclusive portfolio of 25+ traditional slot games. The company was founded in 2019 and united a number of industry professionals who share the same vision and believe in creating a fresh and successful Igaming product.
Mancala gaming doesn’t only stand for ambitious visions and creative new slot games. The company and its representatives are also associated with excellent service and fair business practices. We value our clients, and we believe that balanced and cooperative partnerships can help to grow not only the business, but also the whole industry.
Let’s dive into the world of Mancala gaming with our reliable software, both traditional and innovative bonus tools, and exciting games, and let’s move the Igaming business to new dimensions.
Mancala Gaming is a dynamic and ambitious company creating exciting and innovative games for online casinos. We are looking for new colleagues, who are passionate about achieving common goals, and interested to use their skills to create truly outstanding results to join our team as Technical Support Representative.
* Communication with the client via skype, email or telegram, and building a long-term relationship
* Preparation of materials for clients, including creative approach and support
* Handling customers’ day-to-day queries, requests, and issues
* Active cooperation with IT, Sales, and Marketing department
* Ability to resolve most of the technical day-to-day queries with minimum escalation unless strictly necessary.
* Manage the different configurations on the admin requested by customers and Account/Sales Managers.
* Help with the internal technical documentation and user manuals, keeping all up to date.
The ideal candidate should have:
* Experience with technical support for at least 1 year or more
* Excellent communication skill both oral and written, analytical skills
* Strong attention to details
* Strong knowledge of EXCEL
* Experience with MongoDB
* Kibana experience: you need to know how to use logs and how to find information there.
* Capable of managing multiple projects/queries and complex timelines
* Ability to manage different types of queries.
* A positive can do—will do attitude
* English— excellent written and verbal knowledge
* Any additional language is a plus (RU, ES)
* A good level of salary based on skill
* A friendly environment with passionate colleagues.
* 25 days of paid vacation
* Multisport card fully paid.
* Office in the historical center of Prague
* Flexible working hours
* Refreshments and snacks in the kitchen
* Possibility of remote work and flexible office attendance
* Corporate Events…