Published: 2023-01-19 09:23:16
Company: MANN + HUMMEL Service s.r.o.
Type: Práce na plný úvazek
* Lead Customer Service teams, which support various Customer Service related processes for Spanish and French locations within MANN+HUMMEL
* Responsible for the coordination of processes, projects (including transition projects) and tasks within the team
* Communicate with internal departments
* Responsible for assigned processes such as Answer Customer Question, Manual Order Entry, Manage Order Exception, Order Confirmation, EDI Order Monitoring etc.
* People management (motivation, evaluation, training and development plan, capacity planning, issue management, vacation planning etc.)
* Education: University degree/High school education in related field
* Experience: 2+ years experience in teamleading in order management or customer service field
* Required Skills: Very good knowledge of order management or customer service processes, experience from Shared Service Centre (SSC) environment is a plus, knowledge of SAP system is an advantage
* Languages: Fluency in English (C1 level) and good knowledge of Spanish language (B2 level), knowledge of French language is an advantage
* Competencies: Very good communication skills, team player, customer approach, good time management, process oriented thinking, flexibility
What can you find in M+H?
* Perspective and interesting work in a prosperous company
* Personal and professional development
* Friendly environment
* Everyday use of foreign languages
* 6 weeks of vacation
* Flexible working hours + home office
* 13th salary
* Meal vouchers
* 1.100 CZK in netto per month for free-life activities (Cafeteria)
* Pension or life insurance contribution
* Up to 3.500 CZK per year for public transportation
* Relax zone in the office
* Cultural and social events for employees
* Educational courses, internal and external trainings, LinkedIn Learning
We are looking forward to your application!
Please send us your CV in English and if possible also in Czech language together with short motivation letter. Your materials will be kept confidential. Feedback expect in about 2 weeks.
By sending of the CV in response to this job advertisement you agree with processing of your personal data in extent contained in the sent CV (or enclosed documents) for purpose and period of the selection process for the job position.
I hereby confirm by my signature that the above personal data and information is true, accurate and complete. I agree with the fact that this data (and possibly also other information specified in the attached CV, and possibly also my photo will be administered, processed and filled in the HR database of MANN+HUMMEL Service s.r.o. / MANN+HUMMEL (CZ) in compliance with Act on protection of personal data no. 101/2002 Coll. as amended for the purpose of my getting in a job with the company. This consent shall remain valid until it is revoked in writing.…