Published: 2023-03-14 17:42:55
Company: ZEBRA TECHNOLOGIES EUROPE LIMITED
City: Brno
Type: Práce na plný úvazek
Link: https://www.jobs.cz/pd/1616519513/?rps=0&utm_medium=jobsbox
Looking for the next step from Customer Support?
Zebra Technologies works with and through their Channel partner community joint within our Channel partner program – PartnerConnect. The Partner Interaction Centre team is a team of multilingual specialists that provide proactive and reactive support to EMEA channel partners and channel sales team for all PartnerConnect-related inquiries and activities.
In your role you would be a central point of contact for Zebra Technologies‘ business partners from the entire EMEA region, supporting them in a number of areas such as:
* Providing daily support to Zebr Partners and distributors on Zebra Partner program and program tools and benefits etc.
* Working with Zebra Partners on on-boarding and off-boarding and helping develop their awareness of the PartnerConnect program structure, requirements, benefits and tools
* Maintaining partner database and partner systems of record to ensure accurate and timely updates of Partner Master Data
* Managing partner contact access to various tools and portals they are eligible for
* Maintaining regular interaction with Zebra Technologies‘ partners to keep them engaged and informed
In your role you would also:
* Work closely and liaise with Channel operations and Channel sales teams as well as other Zebra associates to resolve and escalate problems ensuring high internal and external customer satisfaction
* Support Channel Sales team with their questions related to Partner program and tools
* Perform administrative channel operations tasks, including partner compliance audit and regular checks
* Contribute to testing and validation of new internal and external tools being launched
Key skills and expertise you should have:
* Customer focused with good communication skills both spoken and written
* Strong problem solving
* Excellent time and task management with the ability to multitask
* Calm and assured manner with the ability to deliver results under pressure either as an individual or as part of a team
* Can-do approach
* Ability to learn and absorb a high amount of information in constantly changing environment
* Ability to work with systems and data entry skills with a focus on detail
* Administration or customer service-related type of experience desirable
* Team worker
Additional skills required:
* The profound in use of SalesForce and preferably Siebel
* The profound in user of Excel and other Microsoft tools and ability to create different reports
* Analytical skills
* Natural attitude toward technology
Language skills:
* Advanced English
* Fluent in Spanish or Italian
* Any other additional European language would be beneficial
Benefits
* 5 weeks of vacation, 5 sick days and 4 volunteer days paid off and Zdays off for life-work balance
* Multisport card at a reduced price
* Meal contribution
* Monthly contribution 800 CZK/month in the form of credits on your Benefit plus card with cafeteria system where you can choose from wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses
* Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments
* Annual bonuses based on financial results
* Yearly salary increases according to individual performance
* Employee referral bonus for bringing New Talent to Zebra
* Free beverages and fruit days (coffee, tea, milk available in our kitchenette)
* Life & Pension insurance contribution
* New modern and multifunctional workplace at Vlněna Office park in the city centre
* Discount at our partners (Banks, HP, Dell, Microsoft Office)
* Home Office possibility…