Published: 2024-02-05 14:53:02
Company: Envista Holdings Corporation
Type: Práce na plný úvazek
Customer Service Representative is responsible for providing exceptional customer service to our customers and support to the customer service team. This position deals front line with the customer and must always represent the company and our customer service philosophy with the utmost integrity.
* Responsible for receiving, monitoring and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism
* Masters the product knowledge of current product portfolio. Provides customer with accurate information regarding our products and sales promotions. Shares the knowledge with junior team members.
* Point of contact (telephonic or electronic) for Customers and Sales reps during the day for a quick and dedicated service for both the external as well as the internal customer
* Ensures a correct order management: Quotations, Orders, Deliveries and Invoices
* Manages product and service complaints
* Assures fulfilment of the local legal requirements
* Ensures fulfilment of the local Terms and Conditions of Sales: Returns, Discounts, Freight Charges, Warranty and Product Complaints
* Reaches Customer Service targets
* Implements all EMEA procedures and processes linked to Customer Care and agreed with the Customer Care Manager.
* Promotes campaigns and offers agreed with the Customer Care Manager.
* Works and leverages relations with sister companies in whole group
* Business fluent Spanish/Portuguese (desirable)
* Communication skills (verbal and in writing)
* Resistance to stress and ability to prioritize and multitask
* Ability to operate computer systems with accuracy and efficiency (SAP, CRM & Excel)
* Ability to adapt and implement new procedures as required to provide excellent customer service…